Exchanges & Returns
We trust that you will be satisfied with your NCOURAGE bracelet(s), but on the rare occasion that you are not entirely satisfied, please contact us by sending us an email with your order details and reason for return at help(at)ncouragebracelets.com to begin the process.
We accept returns within 30 days of purchase with the exception of sale, clearance, and custom bracelets.
Shipping cost for returns are the customer’s responsibility.
Your refund (excluding any shipping cost incurred) will be processed within 14 working days from when your item arrives with us and your refund will be made to your original payment method.
We are happy to arrange an exchange of unworn bracelets in perfect condition still its original packaging within 30 days of purchase. Please contact us by sending an email to us help(at)ncouragebracelets.com and we will send you an exchange form and return address.
Your exchange will be processed within 14 days working days of receiving your exchange request.
Shipping cost involved in this process is solely the customer’s responsibility.